FAQs

Here are the answers to some popular questions about Standish Street Surgery.

Please contact us directly if you have further questions or concerns.

An appointment can be made by phoning the surgery on (03) 5751 9900 from 8am – 6pm. Urgent cases will be seen on the same day.

Yes, home visits are available at the discretion of the doctor. Please call the surgery on (03) 5751 9900 and the receptionist will pass your request to the relevant doctor.

The surgery is not open on Public Holidays but a doctor is rostered on call each Public Holiday and may be contacted via Alpine Health Urgent Care Service. on (03) 5751 9300.

Standard appointment duration is 15 minutes. Longer appointments can be requested by either the patient or the doctor depending on the patients requirements.

Fees are payable at the time of consultation. Standish Street Surgery have EFTPOS and credit card facilities. The medicare rebate can usually be claimed at the time of payment and will either be credited directly into your back account or shortly after via medicare. Standish Street Surgery is currently a mixed billing Practice. We Bulk Bill all Pensioners, ATSI, Veteran Affairs and persons under 16 years of age with a discount fee given to patients with a valid Health Care Card. Please speak with our Receptionist if you have any questions.
Pensioners, Veteran Affairs and patients less than 16 years are bulk billed.

Health Care Card holders are charged a reduced fee.

Appointments can be made and cancelled by phoning the surgery. If you are unable to keep your appointment please contact us as soon as possible on (03) 5751 9900, so that we can make your appointment available to someone in need.

Yes. Please ensure you have your up to date medicare card, pension card, health care card or veteran’s affairs card with you when you visit the surgery. These should be kept up to date. You will need your Medicare card if you wish to claim your medicare rebate immediately after your appointment.

Patient Confidentiality is a priority at all times. Your medical record is a confidential document.It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
This practice complies with Australian privacy principles.

Standish Street Surgery is non-judgemental and our Patients have the right to refuse any treatment, advice or procedure. We encourage our patients to be open and feel free to discuss all health issues and proposed treatments, without fear. Our Staff and Doctors respect the right of all patients to make investigation and treatment choices or to seek a further clinical opinion.

Our practice team can arrange a translator or interpreter for communication assistance, please advise reception staff if you require communication services.

Our practice team can arrange a translator or interpreter for communication assistance, please advise reception staff if you require communication services.

It is not usually possible to speak with your doctor over the phone during consulting hours, unless there has been a special request by the doctor. You may leave a message with our receptionist and for your doctor..

Special care is taken when referring to outside providers, your referral will contain all relevant information necessary and is forwarded to the intended recipient securely.