You can now have your consultation online via a telehealth video call.
Video calling is as convenient as a phone call, with the added value of face-to-face communication. It can save you time and money and brings your care closer to home.
How to connect to a telehealth appointment
Instead of travelling to your appointment, you enter the clinic’s waiting area online. We are notified when you arrive, and your clinician will join you when they are ready. There is no need to create an account. No information you enter is stored.
Join the telehealth waiting room here:
If you need help connecting to telehealth, you can find step-by-step instructions here.
You will need a good internet connection and a private, well-lit area where you will not be disturbed during the consultation. You will a web-camera, speakers and microphone (which are built into most modern devices).
Video calls are very secure; your privacy is protected. You have your own private video room, that only you and your authorised clinician can enter.
The video call is free. However, the regular costs – if any – of a medical consultation may still apply.
You don’t use any data while waiting for a clinician to join you. A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition. Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call. Data use increases when there are more than two participants in the call.
Yes you can. We recommend you connect to a Wi-Fi network to avoid using your mobile data allowance.